Enterprise Customer Success Manager
New
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EdmentumEdTech
United StatesFull-TimeSenior
Salary100,000 - 110,000 USD per year
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Job Details
- Experience
- 7+ years of experience leading EdTech or instructional program implementations at district scale; 3+ years of experience supporting SaaS-based K-12 solutions.
- Required Skills
- Data AnalysisStakeholder managementCustomer SuccessSaaS
Requirements
- 7+ years of experience leading EdTech or instructional program implementations at district scale.
- 3+ years of experience supporting SaaS‑based K–12 solutions.
- Deep knowledge of curriculum, instruction, state accountability systems, and instructional practice trends.
- Experience engaging and influencing superintendents, cabinet‑level leaders, and principals.
- Skilled at analyzing district‑level data and turning insights into actionable recommendations.
- Strong communication skills adaptable to educators, administrators, and internal teams.
- Track record of leading through ambiguity, maintaining focus, and driving results.
- Highly organized, detail‑oriented, and comfortable managing multiple complex initiatives simultaneously.
- Collaborative and proactive approach to building strong relationships across teams.
- Strong problem‑solving skills with the confidence to address implementation missteps directly and constructively.
- Ability to travel up to 65% as needed.
Responsibilities
- Lead district‑wide implementation strategy by designing thoughtful, data‑informed plans that drive measurable success.
- Build strong partnerships with cabinet‑level district leaders, principals, and educators—earning trust as a strategic advisor and subject matter expert.
- Guide program adoption by empowering district teams, strengthening implementation fidelity, and aligning Edmentum solutions with local priorities.
- Monitor usage and student performance data to uncover insights and make strategic recommendations that accelerate outcomes.
- Partner closely with Sales, Product, and Service teams to support retention, expansion, and customer health.
- Ensure internal documentation is complete, accurate, and actionable so all partners have a clear picture of district progress and needs.
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