Sr. Customer Success Manager, Enterprise

New

Based in the United StatesFull-TimeSenior

SalaryCompetitive base salary with performance-based bonus structure.

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Job Details

Required Skills: Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS

Experience in customer success, account management, or similar client-facing roles within SaaS or technology organizations.
Proven background managing enterprise-level accounts, with responsibility for retention, growth, and long-term relationship success.
Strong executive communication and presentation skills, with the ability to influence C-level stakeholders.
Demonstrated ability to build trusted relationships and operate effectively in fast-paced, remote environments.
Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
Experience using CRM and customer success platforms such as Salesforce and/or Gainsight.
Healthcare industry experience is highly valued, particularly within complex care or enterprise healthcare systems.

Own and deliver joint customer success plans, aligning customer and internal stakeholders around measurable business outcomes and value realization.
Act as a strategic advisor to executive-level stakeholders, guiding customers through adoption, optimization, and expansion of solutions.
Develop trusted, long-term relationships across customer organizations while partnering with internal teams to ensure alignment and execution.
Identify early risk signals, proactively implement mitigation strategies, and lead turnaround or save plans for at-risk accounts.
Serve as an escalation point for complex customer issues, managing expectations and ensuring resolution through structured engagement.
Leverage structured customer success methodologies to anticipate challenges and deliver consistent, high-quality engagement experiences.

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