Sr. Customer Success Manager, Enterprise
New
USFull-TimeSenior
Salary$118,000 - $132,000 (Exempt)+ bonus + benefits
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Job Details
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- Experience in a customer-facing role within a SaaS/tech company.
- Experience in a Healthcare Sales, Account Management, or Customer Success Management role.
- Emphasis in managing a book of business, primarily focused on Enterprise customers.
- Proven track record of sustaining and growing relationships.
- Proficiency in data analysis including interpreting and translating results.
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Experience using a CRM tool (Salesforce and/or Gainsight).
- Ability to work independently in a remote environment.
- Strong written and oral communication and presentation skills.
Responsibilities
- Own and deliver joint customer success plans to build, grow, and expand client relationships.
- Act as a Trusted Advisor and Business Partner to customer Executive Leadership.
- Leverage company customer success methodology to provide prescriptive relationship management.
- Anticipate customer challenges and provide solutions.
- Provide early warning and turnaround strategies to improve customer health and mitigate churn.
- Act as a point of escalation for at-risk accounts and develop save plans.
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