Enterprise Customer Success Manager
New
USA, Pacific and/or Mountain time business hoursFull-TimeMiddle
SalaryBase salary: $85,000 - $90,000; Total OTE: $112,500 - $117,500
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Job Details
- Experience
- 3+ years
- Required Skills
- Salesforce
Requirements
- 3+ years of experience as an enterprise-level Customer Success Manager in K-12 EdTech.
- Demonstrated history of hitting and exceeding OKRs, such as renewals, health scores, and adoption.
- Proven success in customer retention and accurate revenue forecasting.
- Ability to build and execute strategic plans to maximize results.
- Proficiency in analyzing account health and leveraging data to drive actions.
- Skilled in discovery, active listening, and synthesizing client goals.
- Demonstrated ability to partner with Sales to achieve revenue goals.
- Ability to support accounts during Pacific and/or Mountain time business hours.
- Comfortable with regular travel to meet with customers and prospects.
Responsibilities
- Manage a portfolio of 25 to 35 enterprise accounts, including large district accounts.
- Utilize data and CRM tools to drive product adoption, renewal, and expansion results.
- Develop and execute strategic client success plans to meet OKRs.
- Drive and conduct successful business reviews with clients.
- Monitor account health to identify risks and opportunities for partnership actions.
- Partner with Sales, Marketing, and Support teams to ensure resource alignment.
- Exercise independent judgment to structure tailored solutions for client needs.
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