Customer Success Manager, Meal Programs
New
E
ezCater, IncFood Tech
Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and officeFull-TimeMiddle
Salary$95,000–$130,000 annually
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCross-functional collaborationCustomer SuccessSaaS
Requirements
- 5+ years of experience in customer success, account management, retention, or consultative sales.
- Experience ideally in a B2B, SaaS, marketplace, or service-driven environment.
- Proven success managing a book of business and building strong customer relationships.
- Experience identifying risk signals, prioritizing accounts, and executing proactive outreach plans.
- Excellent communication and relationship-building skills.
- Comfort working cross-functionally with sales, support, operations, and product teams.
- Strong organizational skills and attention to detail.
- Data-informed mindset with the ability to translate account signals into action.
- Experience using Salesforce to manage account activity and maintain account hygiene.
- Ability to travel up to 5 days per quarter for Together Weeks and team gatherings.
Responsibilities
- Own retention for a book of high-value Meal Program accounts, with a focus on protecting GMV and reducing preventable churn.
- Build strong, trusted relationships with customer admins and key stakeholders so ezCater has an active partner inside each account.
- Serve as the primary day-to-day partner for your accounts after AE handoff.
- Proactively monitor churn signals surfaced through reporting, customer behavior, support interactions, and partner feedback.
- Create and execute account-level retention plans for Meal Program customers, including outreach, business reviews, training, and coordination across internal teams.
- Escalate service, delivery, restaurant variety, and order accuracy issues quickly.
- Document customer goals, pain points, risk factors, and next steps clearly in our systems.
- Identify expansion opportunities when they arise.
- Use AI in day-to-day work to identify risk patterns, personalize outreach, summarize customer feedback, and surface next best actions.
View Full Description & ApplyYou'll be redirected to the employer's site
