Customer Success Manager
New
I
Instructure, Inc.EdTech
US-REMOTEFull-TimeMiddle
Salary80,000 - 85,000 USD per year
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Job Details
- Experience
- 4+ years of Account Management experience
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- Bachelor's Degree or 4+ years of Account Management experience.
- Strong understanding of Customer Success and its purpose in SaaS.
- Proficiency in utilizing AI tools to optimize workflows, refine processes, and scale efficiencies.
- Strong organizational skills with demonstrated follow-up and follow-through.
- Exceptional written and verbal communication skills.
- Capacity to set expectations and manage issues to completion.
- Ability to multitask and prioritize tasks in a changing environment.
- Strong team mentality with strategic use of internal and external resources.
- Demonstrated problem-solving and solution-seeking abilities.
- Higher education industry experience and knowledge is preferred.
Responsibilities
- Manage the Instructure customer experience for all customers within a scaled North American territory.
- Analyze data and usage trends across your scaled book of business to uncover actionable insights, proactively identifying risks and making strategic recommendations to improve customer health.
- Work collaboratively with Sales and Renewals to achieve growth and renewal targets.
- Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success.
- Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams.
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