Director, Process Optimization
N
NscaleCloud Infrastructure
Location: USFull-TimeDirector
Salary$170,000 — $240,000 USD
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Job Details
- Experience
- 10+ years of experience in process excellence, operations management, business operations, operational transformation, or continuous improvement
- Required Skills
- JiraCross-functional Team LeadershipOperations ManagementBusiness OperationsServiceNow
Requirements
- 10+ years of experience in process excellence, operations management, business operations, operational transformation, or continuous improvement.
- Proven experience building SOPs, operational playbooks, governance models, or process frameworks in complex, multi-site environments.
- Background in infrastructure, construction, datacenter, manufacturing, critical facilities, cloud infrastructure, or industrial operations.
- Strong understanding of Lean and continuous improvement principles.
- Ability to translate ambiguity into clear workflows, ownership, and execution plans across technical and non-technical teams.
- Experience designing cross-functional operating models involving teams such as Legal, Procurement, Recruitment, Supply Chain, Operations, Construction, or Manufacturing.
- Proficiency with operational tooling such as Jira, ServiceNow, or equivalent workflow and reporting platforms.
- Strong people leadership skills with the ability to coach and influence senior stakeholders.
- Experience in datacenter delivery, commissioning, modular infrastructure, or large-scale capital programmes is a plus.
- Knowledge of KPI dashboard creation and business performance reporting.
- Lean Six Sigma, PMP, Prince2, or Agile certifications are nice to have.
Responsibilities
- Design, implement, and govern SOPs for site operations, service operations, construction-to-operations handoffs, safety compliance, and cross-functional business operations workflows.
- Lead continuous improvement initiatives that reduce operational friction, rework, delivery delays, and process ambiguity across active sites and programmes.
- Conduct operational audits across live programmes, identify process gaps, and work with accountable teams to drive practical remediation.
- Build standardised operational playbooks that can be replicated across new geographies, sites, and partner environments.
- Own the operational interface between Power Mod manufacturing and datacenter site operations, ensuring production schedules, inventory readiness, and commissioning timelines are aligned.
- Integrate quality control metrics from the manufacturing floor into business reporting, creating clearer visibility into risks, trends, and operational performance.
- Design and implement engagement frameworks for how Business Operations works with Legal, Procurement, Recruitment, Supply Chain, and other partner functions.
- Establish clear intake, execution, tracking, closure, and SLA processes for cross-functional requests and projects.
- Design and maintain an internal KPI framework that measures adjacent team responsiveness, SLA adherence, and process performance across key operational workflows.
- Manage and develop a Senior Process Manager, setting clear priorities, expectations, and operating rhythms for the process optimisation function.
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