- Own the strategic vision and execution of data centre infrastructure operations across the region, ensuring alignment with Nscale's business objectives and growth plans.
- Establish and maintain operational standards, processes, and procedures that drive efficiency, safety, and reliability across all sites.
- Lead the development and implementation of operational roadmaps that support capacity planning, infrastructure scaling, and service delivery milestones.
- Build, mentor, and lead high-performing teams across multiple data centre sites, specifically operations staff.
- Oversee Datacentre Leads in their execution of day to day Infrastructure Operational procedures, from routine inspections to the handling of ITSM tickets ensuring all SLAs are met.
- Maintain accurate asset inventory for all AI Infrastructure and supporting hardware and tooling.
- Establish and maintain SLOs/SLIs for data centre availability, performance, and incident response.
- Manage relationships with critical vendors, contractors, and service providers.
- Partner closely with Infrastructure Engineering, Network Engineering, and Security teams to ensure operational readiness and alignment.
- Establish KPIs and KRIs for operational health (uptime, energy efficiency, cost per rack, incident rates, etc.).
Networking