Customer Success Manager II - West
New
This is a remote position that must be based in PST or MST., PST or MSTFull-TimeMiddle
Salary$125K OTE
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Job Details
- Experience
- 3+ years
- Required Skills
- RESTful APIsAccount ManagementCustomer SuccessSaaS
Requirements
- 3+ years of experience in a technical account management, customer success, or post-sales role at a technology company.
- Experience with SaaS solutions targeting technical teams such as cybersecurity, DevOps, or IT.
- Proven ability to uncover customer problems and translate technical requirements to internal teams.
- Strong understanding of APIs and how they function.
- Ability to build account plans and identify opportunities for platform expansion.
- Competency in analyzing account health, metrics, and usage dashboards.
- Experience managing renewals and presenting strategic value to C-Suite stakeholders.
Responsibilities
- Lead a first-class onboarding experience to ensure customer requirements are met within timelines.
- Translate technical customer needs to internal teams and provide feedback to Product for feature enhancements.
- Coordinate business reviews to evaluate performance and identify opportunities for account expansion.
- Partner with internal resources to build account plans and align customer needs with platform use cases.
- Proactively identify account risks and develop comprehensive mitigation plans.
- Develop and drive renewal strategies, communicating value to customer stakeholders including the C-Suite.
- Monitor account health using dashboards, metrics, and usage data.
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