Customer Success Manager II
New
T
TinesWorkflow Automation
United States (Remote), PST or MSTFull-TimeMiddle
Salary$125K OTE
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecurityRESTful APIsDevOpsCustomer SuccessSaaS
Requirements
- 3+ years of experience in a technical account management, customer success, or post-sales role at a technology company
- Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, or similar)
- Experience asking questions to uncover problems and identify new opportunities
- Ability to translate technical requirements to internal teams and partners
- Knowledge of API's and how they function
- Strong communication skills for engaging with stakeholders ranging from analysts to the C-Suite
Responsibilities
- Lead a first-class onboarding experience and ensure customer use cases and requirements are met in the specified timeline
- Translate technical customer needs to internal technical teams and deliver feedback to the Product team to shape the platform
- Coordinate onboarding and business reviews to evaluate performance and identify new opportunities for expansion
- Partner with internal resources to build account plans and align customer needs with use cases to increase platform usage
- Proactively identify risks to customer goals and develop comprehensive mitigation plans
- Provide thought leadership on customer solutions and assist in co-development of process improvements or programs
- Develop and drive renewal plans and deliver strategic value messaging to client stakeholders and the C-Suite
- Review account dashboards, metrics, log-ins, and use cases to determine customer health
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