Solutions Engineer (Post Sales)
New
US Remote (West Coast)Full-TimeMiddle
Salary$115,000–$150,000
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Job Details
- Experience
- 3 - 5 years
- Required Skills
- PythonSQLETLJavascriptSnowflakeRESTful APIsBigQueryRedshift
Requirements
- 3 - 5 years of experience in solutions engineering, customer success engineering, or similar technical customer-facing roles.
- Solid understanding of data pipelines, ETL/rELT processes, and APIs.
- Experience with modern data warehouses such as Snowflake, BigQuery, or Redshift.
- Proficiency in SQL.
- Familiarity with at least one scripting language (Python or JavaScript preferred).
- Strong problem-solving and troubleshooting skills.
- Ability to explain complex concepts clearly to varied audiences.
- Excellent communication and collaboration skills.
- Comfortable working with both technical and business stakeholders.
- Self-motivated, adaptable, and eager to learn in a fast-paced, remote-first environment.
Responsibilities
- Partner with customers post-implementation to ensure smooth onboarding, adoption, and success with RudderStack’s platform.
- Act as a Data Consultant by leading technical discussions and solution design sessions to align customer data architecture with business goals.
- Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering.
- Provide best-practice guidance on data collection, transformation, and routing across warehouses and destinations.
- Create technical documentation, playbooks, and training materials to accelerate customer enablement.
- Act as a customer advocate by sharing feedback and feature requests with internal teams.
- Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction.
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