Senior Patient Activation Specialist
New
United StatesFull-TimeSenior
Salary$15 - $25 per hour
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Job Details
- Experience
- 3–5 years of experience in a medical or healthcare call center
- Required Skills
- Customer serviceEHR
Requirements
- Associate’s or Bachelor’s degree in healthcare administration, communications, or a related field (or equivalent experience).
- 3–5 years of experience in a medical or healthcare call center.
- Prior experience in patient scheduling, insurance coordination, and electronic health records (EHR) systems.
- Experience mentoring or training junior agents.
- 1 or more years of remote work experience.
- Advanced communication and customer service skills.
- Knowledge of medical terminology, healthcare procedures, and HIPAA compliance.
- Proficiency with call center and EHR systems (e.g., CxOne, Epic, Athena, ECW).
- Ability to maintain a private, HIPAA-compliant home workspace with high-speed internet (24 mbps download / 4 mbps upload).
- Strong technical proficiency including keyboarding, dual monitors, and audiovisual devices.
Responsibilities
- Handle complex patient interactions including escalations or high-priority cases.
- Support new staff through feedback, mentoring, and quality assurance activities.
- Oversee appointment scheduling, insurance verification, and patient follow-ups.
- Collaborate with clinical and administrative teams to ensure seamless patient care coordination.
- Contribute to improving workflows and performance metrics within the call center.
- Manage multiple clients in a fast-paced environment.
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