Customer Experience & Operations Coordinator
New
South Africa / PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementShopifyCustomer supportGoogle WorkspaceSlackAsana
Requirements
- 3+ years of experience in customer operations, e-commerce operations, project coordination, or account management.
- Direct experience working within a fast-paced e-commerce or direct-to-consumer (DTC) business.
- Strong understanding of Shopify platform and e-commerce operations.
- Excellent written and verbal English communication skills.
- Proven ability to manage multiple priorities and work independently.
- Exceptional attention to detail and organizational skills.
- Experience with inventory management, fulfillment, or supply chain operations is highly desirable.
- Proficiency with tools such as Google Workspace, Slack, Trello, or Asana is a plus.
- Experience creating reports, dashboards, and operational performance summaries.
Responsibilities
- Deliver exceptional customer support across email, SMS, and other channels.
- Monitor order fulfillment and investigate shipping delays or missing items.
- Liaise with warehouses, suppliers, and logistics partners to resolve operational issues.
- Monitor inventory levels and assist with planning and re-order coordination.
- Manage Shopify tasks including product creation, updates, and website maintenance.
- Track ongoing projects and implement process improvements for better operational efficiency.
- Support leadership with operational initiatives and cross-functional communication.
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