Customer Success Associate, Scaled
New
T
TangoSaaS, Automation
This is a remote position based in the US.Full-TimeMiddle
Salary$85,000-$105,000
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Job Details
- Experience
- 2-4 years of SaaS experience
- Required Skills
- Artificial IntelligenceData AnalysisCustomer SuccessSaaS
Requirements
- 2-4 years of SaaS experience in scaled or digital customer success, customer engagement, or consulting.
- Demonstrated experience building playbooks, templates, and frameworks for a diverse customer base.
- Strong organizational skills with an ability to prioritize high-volume account management.
- Technical aptitude with strong systems thinking around AI, automation, and scalable engagement.
- Experience transforming repetitive tasks into repeatable, automated processes.
- Comfortable working in a fast-paced, ambiguous startup environment.
- Ability to build structure where processes do not yet exist.
- Eagerness to participate in live calls to triage issues and provide support.
Responsibilities
- Build, iterate, and own a systematic approach to deliver high-quality customer experience for scaled customers.
- Create systems leveraging AI, automation, and workflow tools to scale engagement across hundreds of accounts.
- Develop 1:Many programs such as timebound outreach, webinars, and feature release communications.
- Identify opportunities and risks within the scaled segment by monitoring data and usage trends to drive gross and net retention.
- Collaborate cross-functionally with Product, Marketing, and Operations to identify friction points impacting activation and adoption.
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