- Build, iterate, and own a systematic approach to deliver high-quality customer experience for scaled customers.
- Create systems leveraging AI, automation, and workflow tools to scale engagement across hundreds of accounts.
- Develop 1:Many programs such as timebound outreach, webinars, and feature release communications.
- Identify opportunities and risks within the scaled segment by monitoring data and usage trends to drive gross and net retention.
- Collaborate cross-functionally with Product, Marketing, and Operations to identify friction points impacting activation and adoption.
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