Customer Success Associate

Remote, but we prefer candidates located in New York or on the East Coast., East Coast preferredFull-TimeMiddle

Salary70,000 - 90,000 USD per year

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Job Details

Experience: 1-3 years
Required Skills: Data AnalysisSalesforceCRMCustomer supportCustomer SuccessHubSpotZendesk

1-3 years of experience in customer success, support, operations, or similar
Strong spoken and written communication skills
Highly organized with the ability to juggle multiple priorities
Strong attention to detail with the ability to maintain accurate data and content
Comfortable working with data and identifying patterns
Strong problem-solving skills with the ability to propose effective solutions
Proactive mindset with the ability to work autonomously
Adaptable and comfortable working in a fast-paced, evolving environment
Interest in sustainability, climate, or impact-driven businesses
Familiarity with ticketing systems or CRM tools (Zendesk, Hubspot, Salesforce)

Own and manage a high-volume portfolio of automated customer accounts
Deliver smooth onboarding experiences through webinars, account setup, and communications enrollment
Manage a ticketing system and ensure all customer queries are responded to within a 24-hour SLA
Provide clear, helpful, and proactive communication to minimize customer effort
Maintain and optimize customer lifecycle touchpoints using structured playbooks and templates
Monitor customer health signals, usage trends, and engagement patterns to identify risk proactively
Take ownership of renewals, ensuring continuity and identifying churn risks early
Track and report on ticket volumes, response times, SLA adherence, and customer health
Identify recurring customer issues and translate them into scalable solutions
Design and improve customer-facing workflows, enablement materials, and lifecycle strategies

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