Vice President, Customer Success
New
Z
Zeta GlobalMarketing Technology
Remote - United StatesFull-TimeVp
Salary$180,000 - $185,000 (depending on location and experience) + bonus + equity
Apply NowOpens the employer's application page
Job Details
- Experience
- 10–15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles.
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- 10–15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles.
- 5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments.
- University degree in Business, Communications, Marketing, Computer Science or relevant field.
- Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts.
- Deep understanding of email marketing, lifecycle marketing, personalization, segmentation, and audience engagement.
- Strong executive presence with experience managing senior client relationships.
- Demonstrated ability to lead teams focused on commercial and customer outcomes.
- Strong financial acumen, forecasting, and business performance management experience.
- Excellent communication, leadership, and organizational skills.
Responsibilities
- Own retention, expansion, Net Revenue Retention, NPS, and customer advocacy for the Sailthru business line.
- Manage performance across a defined portfolio of enterprise customers.
- Establish and drive disciplined account planning, forecasting, and business review processes.
- Identify and mitigate churn risk while proactively uncovering expansion opportunities.
- Partner with customers to drive lifecycle marketing maturity, audience engagement, and revenue growth.
- Lead a team of Customer Success Managers to improve engagement and commercial outcomes.
- Partner closely with Sales, Product, Operations, and Support to ensure customer success and influence product priorities.
View Full Description & ApplyYou'll be redirected to the employer's site
