- Lead day-to-day management of high-value client accounts across advocacy, corporate, or agency sectors
- Partner with AEs to drive renewals, upsells, and long-term account expansion
- Translate client business goals into scoped research and audience strategies
- Present insights and recommendations to senior stakeholders
- Scope and manage projects across research, reporting, and audience activation
- Ensure timely delivery of client outputs and escalate blockers when needed
- Provide feedback and coaching to team members on storytelling, timelines, and client-facing materials
- Act as a strategic liaison between Account Management, Strategic Research, Product, and Engineering
- Manage and coach Account Managers and Research Analysts assigned to your accounts
- Guide junior team members through client conversations, insight framing, and audience usage strategy
HubSpot