Audit Specialist I (COBRA/LOA/Retiree) Benefit Administration
New
B
BusinessolverBenefits Administration
Remote - United StatesFull-TimeEntry
Salary18 - 28 USD per hour
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Job Details
- Required Skills
- Microsoft ExcelQuality Assurance
Requirements
- Bachelor’s degree or equivalent business experience
- Quality Assurance experience related to business operations or client benefits administration
- Intermediate Excel knowledge including Pivot tables, lookups, and nested functions
- Strong critical thinking and problem-solving skills
- Experience with process documentation and technical writing (a plus)
- Experience training others using process documentation
- Knowledge of COBRA administration, verification services, leave-of-absence, retiree services, or compliance (preferred)
Responsibilities
- Conduct weekly quality audits and communicate results to support training and development needs
- Serve as owner of one or more controls, reports, or audits
- Maintain and review process documentation to BSC standards
- Partner with Product Development teams to complete system testing and bug validations
- Identify process gaps and propose solutions
- Support client calls and inquiries as needed
- Take accountability for entire process from receipt of work to resolution and closure
- Serve as owner for offboarding clients
- Act as a liaison between internal client partners and external clients
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