Senior Learning Manager
New
United StatesFull-TimeManager
SalaryCompetitive base salary up to $76,405 annually
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Job Details
- Experience
- 10+ years
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelStakeholder managementPowerPoint
Requirements
- Bachelor’s degree in Business, Education, Human Resources, or a related field, or equivalent experience
- 10+ years of experience in training, learning and development, or organizational development roles
- Proven experience leading and managing large teams in a fast-paced, complex environment (BPO experience preferred)
- Strong understanding of adult learning principles, instructional design, and training delivery methodologies
- Demonstrated ability to design, implement, and evaluate large-scale learning programs
- Strong leadership, coaching, and team development skills with a focus on performance and engagement
- Excellent communication, presentation, and stakeholder management abilities, including client-facing experience
- Strong analytical, problem-solving, and project management skills with the ability to manage multiple priorities
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
- Ability to use data and insights to influence decisions and improve learning outcomes
Responsibilities
- Lead, coach, and develop a team of Learning Managers, Learning Specialists, and training support staff across multiple accounts or sites
- Design and execute a comprehensive learning and development strategy aligned with organizational and client objectives
- Oversee training program delivery, ensuring alignment with adult learning principles, compliance standards, and operational requirements
- Establish and monitor training effectiveness using evaluation frameworks, performance metrics, and feedback analysis
- Partner with operations, workforce management, talent acquisition, and finance teams to forecast and plan training needs for new hires and client ramps
- Analyze learning data and performance trends to identify gaps and recommend continuous improvements to training programs
- Build and maintain strong relationships with internal stakeholders and external clients to ensure training alignment and satisfaction
- Manage talent development, succession planning, and capability building within the learning organization
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