Team Lead, SAP Managed Services
New
BrazilFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English and Portuguese
- Experience
- 10+ years of SAP support experience; 5+ years of experience leading SAP AMS or support teams
- Required Skills
- People ManagementSAP
Requirements
- 10+ years of SAP support experience, with deep expertise in multiple SAP ERP modules (e.g., Finance, Logistics, or related areas).
- 5+ years of experience leading SAP AMS or support teams, including managing engineers in complex enterprise environments.
- Strong hands-on experience with SAP ECC / SAP R/3 environments, including configuration, troubleshooting, and lifecycle support.
- Solid understanding of SAP architecture, integration, maintenance, and system performance optimization.
- Proven ability to resolve complex, multi-module technical issues through structured troubleshooting.
- Strong leadership and coaching skills, with experience building high-performing, distributed teams.
- Excellent communication skills in English and Portuguese, with the ability to engage confidently with clients and stakeholders.
- Experience with ITIL/ITSM frameworks and structured support delivery processes is highly desirable.
Responsibilities
- Lead, mentor, and grow a team of SAP support engineers, ensuring performance, engagement, and technical excellence.
- Oversee incident resolution and troubleshooting across SAP modules, ensuring timely and effective solutions for complex issues.
- Drive service delivery quality, ensuring alignment with SLAs, client expectations, and internal performance targets.
- Collaborate with customers and internal stakeholders to understand requirements, manage expectations, and support business continuity.
- Contribute directly to root cause analysis, break-fix development, and continuous improvement of SAP systems and processes.
- Support hiring, team structure design, and capability development to scale SAP managed services delivery.
- Participate in cross-functional coordination across sales, onboarding, and support functions to ensure seamless client experience.
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