Team Lead Operations
New
USFull-TimeLead
Salary20.57 - 30.84 USD per hour
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Job Details
- Experience
- 2+ years of experience in insurance, billing, or collections environments.
- Required Skills
- Project ManagementProcess improvement
Requirements
- High school diploma or equivalent required.
- 2+ years of experience in insurance, billing, or collections environments.
- Strong understanding of billing systems, CPT/ICD coding concepts, and third-party payor processes.
- Strong problem-solving skills with the ability to identify trends and resolve operational issues effectively.
- Proven ability to lead, motivate, and support team members in achieving operational goals.
- Excellent organizational skills with attention to detail and ability to manage multiple priorities.
- Strong communication skills and ability to collaborate effectively within a team environment.
Responsibilities
- Lead and support daily operational activities within the collections and insurance processing team, ensuring timely resolution of backlog and workflow issues.
- Assist team members in resolving complex departmental and payor-related challenges, acting as a point of escalation when needed.
- Identify recurring trends, inefficiencies, and issues within department and payor processes, and propose actionable improvements.
- Manage and resolve invoices and cases requiring special attention, ensuring accuracy and compliance with established procedures.
- Support managers and supervisors with operational projects, reporting, and process improvement initiatives.
- Motivate and guide team members to achieve performance targets and maintain a strong focus on departmental goals.
- Monitor operational performance and contribute to continuous improvement of billing and collection workflows.
- Ensure adherence to internal policies, procedures, and quality standards in all operational activities.
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