Senior Manager, Client Service
New
Based in the United StatesFull-TimeManager
Salary$75,000–$95,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisMicrosoft ExcelReporting
Requirements
- 5+ years of experience in client service, analytics, data support, or related roles
- Experience in CPG, retail, consumer insights, or syndicated data environments strongly preferred
- Strong analytical skills with ability to translate data into clear business insights
- Advanced proficiency in Microsoft Excel and ability to learn new analytics platforms quickly
- Excellent communication skills with a consultative, client-facing approach
- Strong attention to detail and commitment to data accuracy and quality
- Ability to manage multiple priorities independently in a fast-paced environment
- Strong collaboration skills across technical and non-technical teams
- Bachelor’s degree in business, analytics, data, or related field (or equivalent experience)
Responsibilities
- Serve as the primary client service contact for assigned accounts, managing day-to-day inquiries, service requests, and issue resolution
- Ensure consistent, high-quality service delivery with strong adherence to timelines, processes, and client expectations
- Coordinate updates, maintenance, and delivery of tools, dashboards, reports, and syndicated outputs
- Maintain data accuracy and integrity through regular validation, quality checks, and structured updates
- Partner with internal analytics and insights teams to translate client needs into actionable solutions
- Collaborate cross-functionally with technology, delivery, and offshore teams to resolve issues efficiently
- Provide subject matter support on platforms, tools, and workflows to enable client success
- Contribute to continuous improvement initiatives across processes, tools, and client experience
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