Client Services Manager
A
Albert & Mackenzie, LLPWorkers' Compensation Law
Remote from California OptionalFull-TimeManager
Salary$90,000-$115,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Project CoordinationMicrosoft ExcelPowerPoint
Requirements
- 5+ years of experience in California workers' compensation, including firm operations, claims adjusting, or client services.
- Bachelor’s degree preferred.
- Highly organized with strong follow-up and project coordination skills.
- Excellent communication skills with the ability to work across legal and operational teams.
- Ability to manage multiple priorities in a deadline-driven environment.
- Proficiency in Microsoft Office (Outlook, Excel, PowerPoint).
- Willingness to travel as needed for conferences, claim reviews, and networking events.
Responsibilities
- Serve as the primary day-to-day point of contact for clients to support ongoing communication and service needs.
- Coordinate logistics for client meetings, litigation reviews, and educational training webinars.
- Track and manage action items and follow-ups to ensure timely completion.
- Act as a central liaison between attorneys and internal departments such as billing, HR, and operations to resolve service issues.
- Support the execution of client-specific initiatives, including presentations, settlement days, and process rollouts.
- Monitor progress of ongoing projects to ensure alignment with client expectations and timelines.
- Identify service gaps and operational inefficiencies, acting as a problem solver to maintain service consistency.
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