Manager of Implementation
New
H
HigharcConstruction Technology
Remote (United States)Full-TimeManager
SalaryCompetitive salaries with significant equity
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementAutoCAD
Requirements
- 5+ years using BIM software and/or leading implementation or project teams in tech, construction, or homebuilding software
- Proven experience managing people and running complex, fast-moving customer onboarding projects
- Track record of building and using team performance metrics like throughput, quality, and efficiency
- Hands-on knowledge of CAD/BIM tools such as Revit or AutoCAD
- Experience with homebuilding or construction workflows
- Ability to build and improve playbooks for complex processes
- Strong communication and leadership skills with high performance expectations
- Ability to travel up to 20% for customer on-sites and company retreats
Responsibilities
- Own planning, scoping, and resourcing across active customer implementations
- Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results
- Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity
- Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches
- Serve as the escalation owner when customer implementations are at risk
- Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution
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