Enterprise Vendor Services Manager
New
N
NcontractsRisk Management
RemoteFull-TimeManager
Salary$60K - $80K; $60K – $80K • Offers Bonus; Base Salary $60K – $80K • Offers Bonus
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Job Details
- Experience
- 4+ years of experience in customer success, account management, or a related client-facing role
- Required Skills
- Account ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 4+ years of experience in customer success, account management, or a related client-facing role.
- Proven experience managing enterprise-level or strategic accounts.
- Experience supporting complex, multi-division, or multi-location clients.
- Experience working in a high-growth SaaS or B2B services environment.
- Strong interpersonal and communication skills with the ability to engage with executive-level stakeholders.
- Exceptional customer service mindset and ability to manage complex situations.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and the ability to influence cross-functional teams.
- Bachelor’s degree or equivalent experience in a related field is preferred.
- Professional certifications in Vendor Management or Risk Management are preferred.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of enterprise and strategic clients for Third-Party Risk Management (TPRM).
- Build and maintain trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts.
- Guide clients through the post-sales lifecycle, including service timelines, deliverables, and training initiatives.
- Oversee the collection of due diligence documentation and manage TPRM Specialists to ensure accuracy and timely delivery.
- Identify account risks, service gaps, and opportunities for service expansion or product up-sell.
- Collaborate with internal teams, including Implementation, Customer Success, and Product, to ensure seamless service delivery.
- Maintain an expert-level understanding of the Ncontracts TPRM software suite and industry-standard vendor management practices.
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