Customer Care Specialist (Non Voice)
New
H
HelloFreshBusiness Process Outsourcing
Manila, PhilippinesContractEntry
Salary not disclosed
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Job Details
- Languages
- English C1 level (required for English-speaking agents); German and English C1 level (required for German-speaking agents)
- Required Skills
- Customer support
Requirements
- Experience in customer service, ideally in live chat support.
- Proficiency with Intercom.
- Ability to work quickly, efficiently, and handle multiple chats simultaneously.
- Proactive, structured, and solution-oriented approach.
- Excellent English skills at C1 level.
- For German-speaking agents, excellent German skills at C1 level in addition to English.
- Capability to visit the BGC office to pick up equipment.
- Ability to commit to a 6-month project role.
Responsibilities
- Act as the first point of contact for customers via live chat.
- Respond to inquiries quickly and kindly to meet SLA response time and customer satisfaction goals.
- Assist customers with general inquiries, the switching process, invoices, and meter readings.
- Identify pragmatic and sustainable solutions for complex cases.
- Coordinate closely with the 2nd Level Support team.
- Develop a deep understanding of industry topics and products.
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