Customer Service Specialist (Transfer Team)
New
R
RateHawkTravel Technology
Kazakhstan. Indonesia. Malaysia. Philippines. Egypt, 9.00 a.m. to 9.00 p.m GMT+3Full-TimeEntry
SalaryBase salary and bonus based on KPI.
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Job Details
- Languages
- English
- Required Skills
- CRMCustomer support
Requirements
- Upper Intermediate English level (spoken and written)
- Kindness and empathy
- Stress-resistance and politeness
- Responsibility
- Quick learner
- Functioning computer
- Functioning microphone
- Understanding of travel business and booking systems (advantage)
Responsibilities
- Resolve partner requests for online transfer bookings
- Process order changes and additional service bookings
- Resolve booking incidents
- Support partners in product search and booking workflows
- Interact with suppliers regarding bookings via email and phone
- Utilize CRM systems and internal databases
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