Operations Safety Analyst
New
G
Gaggle Net, Inc.Safety
Remote, United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceSlack
Requirements
- Experience using desktop and web-based applications.
- Experience in crisis management, child advocacy, content moderation, or a related field or degree.
- Strong comfort level in communicating sensitive information through email, text, and phone.
- Ability to stay focused on repetitive tasks for long, uninterrupted periods.
- Ability to process large amounts of content quickly and accurately.
- Excellent reading comprehension skills.
- Confidence to operate independently and autonomously within a virtual team environment.
- High degree of ownership of individual outcomes.
- Must have a reliable high-speed internet connection and a private, dedicated work area.
- Ability to work for up to ten hours a day while looking at a computer screen.
- Ability to work 1st shift including one weekend day.
Responsibilities
- Review and analyze student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals.
- Communicate with customers and designated emergency contacts at school districts to relay important information.
- Field phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner.
- Record and maintain concise notes regarding each incident in Salesforce CRM.
- Identify trends and utilize research to make decisions while collaborating with other Operations Analysts.
- Audit decisions made by others to improve team accuracy and efficiency.
- Develop processes and procedures to reach company goals in collaboration with department leadership.
View Full Description & ApplyYou'll be redirected to the employer's site
