IT Operations Analyst - Late Shift
New
F
FixifyIT Support Automation
US Remote, 4:00PM - 12:00AM Pacific TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- JiraGoogle WorkspaceSlackServiceNow
Requirements
- 2+ years of experience in an IT support role.
- Working knowledge of productivity tools, including Google Workspace, Microsoft 365, and Slack.
- Ability to troubleshoot and explain productivity tools to others.
- Working knowledge of Windows and macOS for diagnosing and resolving common issues.
- Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, and Freshdesk.
- Working knowledge of identity and access management practices and tools.
- Working knowledge of TCP/IP and common network protocols.
- Clear written and verbal communication skills.
- Strong instincts for prioritization and decision-making.
- Familiarity with Mobile Device Management platforms; experience with JAMF is a plus.
Responsibilities
- Deliver prompt, high-quality technical support to end users diagnosing and resolving issues across productivity tools, operating systems, and identity and access management.
- Communicate clearly and professionally with customers through every interaction.
- Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time.
- Participate in shift rotations as part of a 24/7/365 support operation.
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