Operations Safety Analyst
New
G
Gaggle Net, Inc.Trust & Safety
Location: United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisSalesforceCRMSlack
Requirements
- Experience using a variety of desktop and web-based applications.
- Experience in crisis management, child advocacy, content moderation, or a related field.
- Comfort level in communicating sensitive information via email, text, and phone.
- Ability to stay focused on the same task for long, uninterrupted periods.
- Excellent reading comprehension.
- Confidence to operate independently and autonomously.
- Ability to work up to ten hours a day looking at a computer screen.
Responsibilities
- Review and analyze student activity to identify a need for intervention related to student safety or well-being.
- Communicate with designated emergency contacts at school districts.
- Field phone calls and emails from customers about student incidents.
- Record and maintain concise notes regarding each incident in Salesforce CRM.
- Identify trends and utilize research to make recommendations for decision strategy.
- Work closely with department leadership to develop processes and procedures.
- Audit decisions made by others with a focus on accuracy and efficiency.
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