Client and Support Operations Analyst
New
Based in the United StatesFull-TimeMiddle
Salary28 - 31 USD per hour
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Job Details
- Experience
- 1+ years
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelReportingProcess improvementCRM
Requirements
- Bachelor’s degree in biology, life sciences, healthcare, or a related field.
- 1+ years of experience in operations analysis, laboratory operations, healthcare services, client support, or a related analytical role.
- Experience analyzing data, identifying trends, and translating findings into actionable recommendations.
- Strong proficiency in Microsoft Excel and reporting/analytics tools.
- Familiarity with Salesforce or similar CRM platforms preferred.
- Strong communication skills, both written and verbal, with the ability to explain operational issues clearly and concisely.
- Solid problem-solving, analytical thinking, and organizational skills.
- Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
- Experience supporting process improvement or workflow optimization initiatives is a plus.
Responsibilities
- Analyze order, accession, and operational data to identify inefficiencies, reduce rework, and improve turnaround time across laboratory workflows.
- Monitor client and account trends to support proactive issue resolution and strengthen client relationship management.
- Develop reports, dashboards, and performance insights to improve visibility for leadership and operational teams.
- Support effective use of CRM systems such as Salesforce to enhance communication tracking, accountability, and follow-up consistency.
- Collaborate with client relations, accessioning, and laboratory operations teams to standardize processes and improve service quality.
- Assist in strengthening coordination with partner laboratories to improve sample handling, transfer processes, and cross-site efficiency.
- Contribute to continuous improvement initiatives aimed at enhancing operational performance, service reliability, and client satisfaction.
- Translate complex operational data into clear insights that support decision-making and performance management.
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