Client Support Specialist
New
Based in the United StatesFull-TimeEntry
Salary24 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- SalesforceTime ManagementCRMCustomer supportZendesk
Requirements
- Minimum 1+ year of experience in customer support, customer service, or a high-touch client-facing role.
- Strong written and verbal communication skills with the ability to convey information clearly, warmly, and concisely.
- Experience with support platforms such as Zendesk, Salesforce, or similar CRM/chat tools, or ability to quickly learn new systems.
- Ability to manage high-volume workloads and switch efficiently between multiple communication channels.
- Strong time management, adaptability, and problem-solving skills in fast-paced environments.
- Flexibility to work evenings, weekends, holidays, and assigned shifts as part of a rotating coverage schedule.
- Prior experience in healthcare, tech, or remote customer support environments is a plus.
Responsibilities
- Serve as the primary contact for incoming client inquiries via phone, email, and chat, ensuring timely, clear, and compassionate support across all channels.
- Conduct client needs assessments, provide guidance on available services and benefits, and ensure appropriate care navigation.
- Identify potential risk situations, prioritize client safety, and escalate concerns to clinical or specialized teams when needed.
- Manage a high-volume workload while maintaining quality and accuracy across multiple communication channels.
- Navigate CRM and support tools efficiently to document interactions and track client cases.
- Collaborate within a structured team environment while adapting to shifting priorities and schedules as needed.
- Participate in ongoing feedback, coaching, and self-assessment to continuously improve performance and service delivery.
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