Director, Customer Success EMEA
New
V
Veeam SoftwareData and AI
Location: Remote, Poland. Please note: If an applicant is permanently located outside of Romania or Poland, Veeam reserves the right to decline the application for this position.Full-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ years of progressive Customer Success leadership experience in technology or SaaS
- Required Skills
- LeadershipData AnalysisProcess improvementChange ManagementCustomer SuccessSaaS
Requirements
- 12+ years of progressive Customer Success leadership experience in technology or SaaS.
- Proven track record of improving adoption, retention, and revenue growth.
- 12+ years of experience building high-performing teams and developing talent.
- Experience leading change management, automation, and process improvements.
- Demonstrated success owning customer adoption, health, and risk mitigation.
- Exceptional executive leadership, communication, and relationship-building skills.
- Ability to align cross-functional teams around outcomes.
Responsibilities
- Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists.
- Design and execute customer journey strategies that increase adoption, accelerate time-to-value, and drive revenue growth.
- Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals.
- Establish, govern, and act on KPIs across customer health, team health, and business impact.
- Deploy automation and AI-driven tools to streamline onboarding and scale proactive customer success motions.
- Recruit, mentor, and develop talent while building a culture of accountability and performance.
View Full Description & ApplyYou'll be redirected to the employer's site
