Client Success Manager, Social
New
Remote, United StatesFull-TimeMiddle
Salary85,000 - 90,000 USD per year
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Job Details
- Languages
- Fluent in English
- Experience
- 1-2 years of experience
- Required Skills
- SalesforceTime ManagementAccount Management
Requirements
- Bachelor’s degree.
- 1-2 years of experience in account management, client success, sales, marketing, and/or social media.
- Fluent in English with strong oral and written communication skills.
- Proficient in time management, organization, and prioritization.
- Self-starter attitude with creative problem-solving abilities.
- Customer-centric mindset.
- Passion for social media and social commerce.
- Ability to work independently to meet deadlines and expectations.
- Demonstrated passion for work and team collaboration.
Responsibilities
- Advise clients on strategies to maximize the value of Bazaarvoice software solutions for social commerce, social media management, and syndication.
- Execute high-value activities and manage the client lifecycle using tools like Salesforce, Gainsight, and Gong.
- Influence and measure client success metrics regarding social and video content.
- Help key stakeholders understand the value derived from Bazaarvoice tools.
- Manage client health by documenting and mitigating risks with cross-functional teams.
- Promote new feature adoption to enhance satisfaction and program performance.
- Prioritize portfolio management through a blend of tech-driven, 1:many, and 1:1 interactions.
- Develop best practices by observing and tracking portfolio trends.
- Act as a subject matter expert across social channels including Instagram, TikTok, and YouTube.
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