Client Success Coach
New
T
Talent VoyagerDigital Marketing
Tampa, Florida, United States (the company is open to both hybrid and remote arrangements for the right candidate)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Account ManagementDigital MarketingSlack
Requirements
- 3+ years of experience in Client Success or Account Management.
- Clear focus on revenue growth, client expansion, and upselling opportunities.
- Proven experience selling high-ticket services, coaching programs, or consulting engagements valued at $20,000+ per sale.
- Demonstrated ability to manage the full client lifecycle.
- Strong understanding of digital marketing fundamentals including paid ads, funnels, and client acquisition.
- Experience working with digital marketing agencies or similar service businesses.
- High emotional intelligence and strong communication skills.
- Highly organized and system-oriented approach.
- Experience managing 25+ concurrent clients (preferred).
- Proficiency with ClickUp, Slack, and GoHighLevel (preferred).
Responsibilities
- Conduct client welcome and onboarding calls to establish rapport and strategy.
- Manage the full client journey for up to 40 concurrent clients.
- Run regular check-ins to monitor progress and identify churn risks early.
- Provide strategic coaching to guide agency growth and troubleshoot business challenges.
- Hold clients accountable to execution and business strategy.
- Maintain real-time task visibility in ClickUp and communicate proactively via Slack.
- Drive revenue by identifying upsell opportunities and maintaining a minimum 70% retention rate.
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