Director Client Success, Legal Portfolio
New
Remote -US, US Midwest Central Time Zone preferredFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 15+ years
- Required Skills
- Account ManagementRelationship managementChange Management
Requirements
- 15+ years of experience in client success, portfolio, or account management team leadership.
- Experience within or serving professional services firms, ideally in the legal industry.
- Proven ability to drive retention and support growth across a portfolio of enterprise accounts.
- Success leading and managing teams of at least 10 people.
- Strong leadership and coaching skills to develop talent and hold teams accountable.
- Expertise in executive-level relationship management.
- Strong consultative and communication skills to influence stakeholders.
- Experience with change management or developing adoption strategies for enterprise technology platforms.
- Strong analytical skills to synthesize data into recommendations.
- Bachelor's degree.
- Ability to travel 20–30% of the year.
Responsibilities
- Build and oversee a portfolio strategy that optimizes account assignments and identifies client success opportunities.
- Drive regular business reviews using KPIs, coverage data, and risk signals to ensure measurable client outcomes.
- Align with Sales segment leads on account-specific goals and execution against shared objectives.
- Build executive relationships within key accounts to ensure a trusted partnership.
- Lead escalation management for high-risk client situations to ensure resolution.
- Own retention and growth targets, including renewal forecasting and success play development.
- Coach team members on best practices, product knowledge, and industry-specific guidance.
- Recruit, onboard, and develop a high-performing team of client success professionals.
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