Director, Client Services

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ImpiricusHealth Tech

Remote, USFull-TimeDirector

Salary120,000 - 135,000 USD per year

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Job Details

4+ years of experience delivering software platforms or complex programs to clients with increasing size and complexity.
Proven experience working on clients with $5M+ in annual business.
Experience in pharmaceutical life sciences, health tech, or a SaaS/platform environment serving pharma clients.
Deep understanding of MLR submission and approvals processes, content guardrails, and technical platform functionality.
Proven ability to operate as a strategic consultant to pharma brand teams.
Experience building and owning governance structures, delivery frameworks, and cross-functional operating models.
Demonstrated track record leading and developing high-performing Client Services or account teams.
Strong command of project management tools like Asana.
Exceptional QBR and executive presentation skills.
Ability to travel up to 1-2x per quarter.

Lead delivery strategy and operating plans for all programs in the portfolio to ensure alignment with client goals.
Translate strategic objectives into executable delivery plans, team structures, timelines, and workflows.
Own account governance, including meeting cadence, decision rights, escalation paths, and communication protocols.
Manage and mentor a team of Client Services Managers and Coordinators, driving accountability and professional development.
Own retention, expansion, and program health for pharmaceutical accounts, including those with $5-10M+ in annual business.
Lead QBRs, presenting campaign analytics, performance, and strategic optimizations.
Partner with internal teams (Sales, Operations, Product, Data) to deliver integrated solutions and prioritize product roadmap needs.

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