Vice President - Client Services
New
United StatesFull-TimeVp
Salary$160,000 - $180,000 / year
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Job Details
- Experience
- 7–10 years
- Required Skills
- Financial ManagementNegotiationAccount ManagementBudgeting
Requirements
- Master’s or Bachelor’s degree in Management, Business, or Marketing.
- 7–10 years of relevant experience in Client Services or Account Management.
- Experience in the BPO, Contact Center, or Customer Experience industry.
- Industry expertise supporting clients in the CX BPO healthcare sector.
- Strong communication and negotiation skills.
- Ability to build relationships with clients, partners, and stakeholders at all levels.
- Ability to manage multiple complex projects simultaneously.
- Strong understanding of business cycles, budgeting, and financial management.
- Solution-oriented mindset and high responsiveness.
- Ability to align individual goals with organizational goals.
Responsibilities
- Establish and maintain client account plans to drive satisfaction, retention, and service expansion.
- Manage achievement of operational effectiveness and revenue generation goals.
- Support client relationships and attend strategic meetings and reviews.
- Partner with Directors to maintain global strategic client relationships.
- Identify and implement process improvements for operational effectiveness and technology requirements.
- Lead regular communication forums and strategic leadership meetings.
- Assess client concerns regarding programs and business objectives.
- Perform client performance and profitability analysis to develop optimization plans.
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