Director of Operations, MSP Service Delivery
New
Fully RemoteFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project Management
Requirements
- Proven experience in MSP service delivery, technical operations, or a similar IT services environment.
- Strong understanding of ticket flow, project management, escalations, and service priorities in an MSP.
- Demonstrated ability to build repeatable systems, improve workflows, and create operational cadence.
- Experience leading technical teams, managers, or team leads.
- Ability to understand technical issues well enough to guide priorities and hold team members accountable.
- Strong written and verbal communication skills.
- Calm, organized, and decisive leadership style.
- Comfort balancing hands-on involvement with operational planning.
- Bachelor’s degree preferred, or equivalent experience in MSP operations leadership.
Responsibilities
- Oversee daily operational flow across service delivery, projects, and internal priorities.
- Strengthen workflows, SOPs, communication, documentation, and accountability.
- Guide service priorities, ticket flow, project handoffs, and escalation paths.
- Create visibility into service quality, workloads, priorities, risks, and results.
- Lead, coach, and support managers, team leads, and technical team members.
- Align operations with business goals and translate leadership vision into execution.
- Help reduce dependency on key individuals by building repeatable systems.
View Full Description & ApplyYou'll be redirected to the employer's site
