Director, Service Delivery
New
B
bswift Benefits Administration
Remote- US, 8am-5pm Central TimeFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 8–12+ years of experience in benefits administration and/or benefits implementation; 5+ years of people management experience
- Required Skills
- Project ManagementPeople ManagementFinancial ManagementClient relationship management
Requirements
- Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
- 8–12+ years of experience in benefits administration and/or benefits implementation within a benefits administration or HR technology environment.
- 8+ years of direct client relationship management experience in benefits administration.
- Significant health & welfare client relationship management experience, including consulting clients on new benefit strategies.
- Proven experience leading and owning client renewals.
- 5+ years of people management experience, including direct leadership, coaching, and development of teams.
- Detailed knowledge of employee benefits and benefits administration technology solutions.
Responsibilities
- Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
- Directly manage client relationships, ensuring delivery quality, timeliness, and overall client satisfaction.
- Own client project plans, governance structures, and stewardship activities.
- Organize and lead regular client meetings.
- Maintain contractual compliance and manage client financials, including renewals and revenue stewardship.
- Directly manage, coach, and develop a team of service delivery professionals.
- Forecast and manage staffing levels and associated expenses for the assigned book of business.
- Coordinate business strategy and execution with bswift leadership and cross-functional partners.
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