Director of Service Delivery
New
Based in United StatesFull-TimeDirector
SalaryCompetitive base salary ranging from $135,000 to $155,000 annually, plus up to 20% target bonus.
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Job Details
- Experience
- 10+ years
- Required Skills
- Project ManagementOperations ManagementBudget managementGoogle Workspace
Requirements
- 10+ years of experience in operations leadership, ideally within fiber infrastructure, telecom, or large-scale OSP environments.
- Proven experience managing end-to-end Outside Plant (OSP) lifecycle projects.
- Demonstrated ability to lead and scale high-performing teams, including managing managers or senior project leaders.
- Strong executive communication skills with experience engaging clients and stakeholders.
- Deep understanding of fiber network design, cost structures, construction practices, and regulatory/permitting requirements.
- Strong project planning, budgeting, and risk management capabilities.
- Proficiency with tools such as Google Workspace, Smartsheet, GIS platforms, and mapping tools (Google Earth/Maps).
- Ability to travel up to 20% for client meetings, project oversight, and field engagement.
- Bachelor’s degree preferred.
Responsibilities
- Lead, mentor, and develop high-performing operations teams including project managers and coordinators.
- Oversee end-to-end delivery of large-scale fiber infrastructure projects, including scheduling, budgeting, risk management, and milestone tracking.
- Manage vendor relationships including selection, bid management, contract negotiation, and performance oversight.
- Serve as the primary operational liaison for key client accounts, leading executive communications and business reviews.
- Ensure compliance and execution across the full OSP lifecycle, including engineering, permitting, construction, splicing, and testing.
- Validate vendor invoices, monitor project financials, and support capital budget management.
- Identify process inefficiencies and drive operational improvements to increase delivery speed and scalability.
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