Senior Director of Managed Mobility Services
New
Based in the United StatesFull-TimeDirector
Salary$145,000–$155,000 plus bonus potential
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Job Details
- Experience
- 7+ years of progressive leadership experience
- Required Skills
- Operations Management
Requirements
- 7+ years of progressive leadership experience in sales, operations, or managed services.
- At least 3 years in a senior management or executive role.
- Bachelor’s degree in Business, Management, or a related field.
- Strong background in enterprise mobility, mobile device management, or adjacent technology services.
- Deep understanding of service delivery models, SLA governance, and customer success frameworks.
- Proven ability to build and scale processes in a fast-growing or evolving organization.
- Strong executive presence with the ability to communicate and influence senior stakeholders and clients.
- Ability to simplify and present complex operational or technical information clearly and confidently.
- Demonstrated success in data-driven decision-making and performance management.
- Strong leadership skills with experience building trust, credibility, and cross-functional alignment.
Responsibilities
- Define and execute the managed services strategy, including growth planning and portfolio development.
- Own end-to-end service delivery performance, ensuring SLA adherence, KPI achievement, and strong customer experience outcomes.
- Lead full P&L responsibility, driving revenue growth, margin improvement, and financial discipline.
- Serve as executive sponsor for key enterprise customer relationships and strategic accounts.
- Partner closely with Sales leadership to support pipeline development, upselling, and account expansion.
- Build, scale, and lead high-performing service delivery and operations teams.
- Standardize, evolve, and optimize managed services offerings and operational frameworks.
- Manage strategic vendor and OEM relationships, including carriers and channel partners.
- Oversee budgeting, resource allocation, and operational planning across the function.
- Provide regular reporting to executive leadership on performance, risks, and growth opportunities.
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