Manager, Professional Services
New
USFull-TimeManager
Salary$140,000 to $155,000 annually
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Job Details
- Required Skills
- Project ManagementArtificial IntelligenceOperations ManagementStakeholder managementProcess improvementSaaSEHR
Requirements
- Undergraduate degree or equivalent professional experience.
- Proven leadership experience within an enterprise software environment, ideally in SaaS or technology-driven organizations.
- Strong background in customer-facing roles such as professional services, consulting, project management, or customer delivery.
- Experience managing distributed or remote teams, including hiring, coaching, performance management, and workforce planning.
- Demonstrated expertise in operational management, project delivery, consulting, and process improvement methodologies.
- Proven success leading or contributing to business transformation initiatives involving process redesign and operating model improvements.
- Strong AI fluency, with practical experience leveraging AI tools to improve operational efficiency, delivery outcomes, or strategic decision-making.
- Track record of innovation, thought leadership, and successfully introducing new approaches that drive measurable improvements.
- Ability to influence stakeholders, lead change initiatives, and navigate complex organizational environments.
- Experience working with electronic health record (EHR) platforms or similar healthcare technology solutions is highly valued.
- Familiarity with supporting professional services sales activities, including statement of work development and large-scale proposals.
- Strong analytical, problem-solving, communication, presentation, and leadership capabilities.
- Demonstrated success managing enterprise-level projects in fast-paced environments with competing priorities.
Responsibilities
- Lead and mentor a remote project management team, ensuring the successful delivery of customer engagements with a strong focus on quality, efficiency, and customer satisfaction.
- Oversee project execution, proactively managing risks, resolving escalations, and driving adherence to delivery best practices.
- Build and maintain strong relationships with customers, partners, and internal stakeholders to support long-term business success.
- Drive transformation initiatives by redesigning processes, workflows, tools, and delivery models to improve scalability and consistency.
- Promote the adoption of AI technologies and innovative approaches that enhance productivity, decision-making, and service quality.
- Foster a culture of continuous improvement, collaboration, and accountability across the team.
- Support employee development through coaching, performance management, career planning, and ongoing mentorship.
- Recruit, onboard, and develop talent while maintaining high levels of engagement and team performance.
- Monitor project health, customer experience metrics, operational KPIs, revenue targets, portfolio performance, and resource utilization.
- Align team objectives with broader organizational priorities to deliver measurable business outcomes.
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