Sr Professional Services Engagement Specialist
New
Based in the United StatesFull-TimeSenior
SalaryCompetitive compensation package aligned with experience and geographic location
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Job Details
- Experience
- 8+ years of IT experience, including 5+ years in technical program management or professional services delivery roles
- Required Skills
- Cloud ComputingCybersecurityStakeholder managementChange Management
Requirements
- 8+ years of IT experience, including 5+ years in technical program management or professional services delivery roles
- Strong background in enterprise infrastructure, cloud environments, data protection, or cybersecurity-related solutions
- Proven experience managing end-to-end customer engagements with ownership of delivery outcomes and customer satisfaction
- Ability to manage complex technical environments and coordinate across multiple teams and stakeholders
- Strong program management skills, including planning, RAID tracking, governance, and reporting
- Excellent communication and stakeholder management skills, including executive-level interaction
- Experience working with cross-functional teams such as Sales, Customer Success, Support, and Solution Architecture
- Strong problem-solving skills and ability to operate independently in ambiguous or fast-paced environments
- Experience in change management, adoption planning, and enterprise rollout strategies
- Willingness and ability to travel approximately 20–30%
Responsibilities
- Lead full lifecycle delivery of professional services engagements, including onboarding, implementation, consulting, and technical advisory programs
- Serve as the primary customer contact, managing scope, timelines, deliverables, success criteria, and stakeholder alignment
- Coordinate technical delivery across on-prem and cloud environments, working with architects and engineering teams to ensure solution integrity
- Develop and maintain detailed project plans, milestones, dependencies, and status reporting across multi-workstream engagements
- Own customer communications, executive reporting, escalation management, and post-engagement documentation and handovers
- Manage scope changes, assess impact, and ensure formal approval before execution adjustments
- Drive program governance, including kickoffs, steering meetings, RAID management, and delivery performance tracking
- Collaborate with Sales, Customer Success, Support, and internal delivery teams to identify expansion opportunities and ensure customer success
- Lead coordination of partners, subcontractors, and internal teams to ensure alignment and accountability across all delivery streams
- Mentor junior team members and contribute to continuous improvement of delivery playbooks and methodologies
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