Logistics Customer Service Representative
New
Philippines, 9:00 AM – 5:00 PM ESTFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft Office
Requirements
- Routing experience with wholesalers (strict requirement).
- Previous experience in a 3PL, logistics, or supply chain environment.
- Familiarity with retailer compliance standards, routing guides, and shipping procedures.
- Hands-on experience with Warehouse Management Systems (preferably Extensiv or similar platforms).
- Strong customer service orientation with a track record of building client relationships.
- Clear, professional verbal and written communication skills.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Typing speed of at least 40 WPM (typing test required).
Responsibilities
- Be the main point of contact for assigned clients by handling inquiries and providing real-time updates on orders, inventory, and shipping.
- Coordinate routing of orders to wholesalers, retailers, and other partners while ensuring compliance with routing guides.
- Monitor and track orders using Warehouse Management Systems and communicate proactively about delays or issues.
- Submit routing requests, schedule carrier pickups, and follow up on shipment status to guarantee on-time deliveries.
- Collaborate with the warehouse team to ensure accuracy in order picking, packing, and shipping.
- Manage order exceptions such as cancellations, returns, and changes while keeping clients informed.
- Keep thorough documentation of all client communications, updates, and resolutions.
- Work with the WMS Manager to improve operational processes and service levels.
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