Sales Customer Service Representative
New
T
TwoconnectSales and Customer Service
Metro Manila, Philippines, Monday–Wednesday: 10:30 AM – 7:30 PM PHT; Saturday–Sunday: 6:00 AM – 3:00 PM PHTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 + years
- Required Skills
- Customer serviceMicrosoft Office Suite
Requirements
- Bachelor's degree in Business, Communications, or related field (preferred).
- 3-5+ years of experience in a Sales & Customer Service environment.
- Excellent verbal and written communication skills.
- Demonstrated ability to identify and meet customer needs.
- Ability to handle high-volume, multiple inquiries simultaneously.
- Proficiency in CRM software.
- Proficiency in Microsoft Office Suite.
- Strong attention to detail.
- Ability to work independently.
- Ability to learn new product and company information.
Responsibilities
- Serve as the primary point of contact for customer enquiries.
- Triage customer queries by assessing urgency and routing issues.
- Respond to customer queries via phone and email.
- Build rapport with customers to recommend suitable products or upgrades.
- Identify opportunities to upsell and cross-sell products.
- Leverage company systems to meet sales targets.
- Educate customers about promotions and new product launches.
- Follow up on website leads and quotes.
- Document interactions to support service improvement.
- Provide coaching and mentoring to other team members.
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