Customer Service Representative
New
S
SMDigitalCustomer Service
PhilippinesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Customer serviceDocumentation
Requirements
- 3+ years of experience in a customer service or call center environment
- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer with at least 16GB RAM and Intel i5 core processor equivalent or up
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI)
- Power Outage Backup
Responsibilities
- Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
- Resolve customer concerns efficiently while maintaining a high standard of service quality
- Accurately document all interactions, updates, and resolutions in the system in real time
- Coordinate with internal operations teams to ensure seamless case handling and follow-through
- Identify recurring issues and escalate patterns to supervisors proactively
- Meet and consistently maintain daily and weekly performance targets
- Support the operations team during high-volume periods with flexibility and a solutions-first mindset
- Uphold company policies, compliance standards, and quality guidelines in every interaction
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