Customer Support Representative - AI Training
New
P
Prolific Academic LtdArtificial Intelligence
RemoteContractMiddle
SalaryUp to $30 per hour
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Job Details
- Languages
- English
- Required Skills
- DocumentationTechnical supportCustomer supportSlackZendesk
Requirements
- Professional experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide technical troubleshooting.
- High typing speed and ability to navigate multiple information sources.
- Sharp attention to detail to identify errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of communication tools including Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with knowledge management documentation tools like Confluence, Notion, or Guru.
- Multilingual capabilities are considered a significant plus.
- Must have a PayPal account to receive payments.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions to test AI handling of edge cases, complex inquiries, or difficult customers.
- Refine and audit AI-generated FAQ articles and macros for technical accuracy and clarity.
- Annotate model responses to identify sentiment and empathy levels.
- Perform quality assurance by comparing AI outputs against standard support rubrics.
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