Customer Support Specialist
New
S
SynackOffensive security
Remote in the US, Mountain or Pacific Time ZoneFull-TimeJunior
Salary25 - 27 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years’ experience in a customer support function ideal
- Required Skills
- SQLSalesforceJiraZendeskTroubleshootingCustomer support
Requirements
- Bring 1–2 years of customer support experience; this is described as ideal.
- Demonstrate strong troubleshooting and problem-solving skills.
- Take initiative and proactively manage tasks.
- Use communication and organizational skills to keep client deliverables on track.
- Collaborate with technical teams, relationship managers, and related teams.
- Pay close attention to detail and be able to work quickly and multitask in a collaborative operations environment.
- Be available to cover one weekend day each week on a Tuesday–Saturday or Sunday–Thursday schedule.
- Experience with Zendesk, Jira, and/or Salesforce is a plus.
- Knowledge of vulnerability management concepts and terms such as CVE, CISA, and CVSS is a plus.
- Familiarity with networking protocols and configuration, cloud-hosted configurations, scripting, and SQL queries is a plus.
Responsibilities
- Support client assessment deliverables, including reporting, configurations, and scheduling.
- Troubleshoot issues reported by clients, internal teams, and Synack Red Team members.
- Monitor support queues and ensure timely resolution of inquiries and issues.
- Monitor service-level objectives across the client portfolio and make timely decisions to support successful assessments.
- Escalate issues and partner with technical teams to resolve them.
- Provide rotating coverage for holidays and public holidays.
View Full Description & ApplyYou'll be redirected to the employer's site
